Public Administration Processes Research Articles

Prospects and Trends of Digitalization of Project Management in the Region

Relevance. Digital transformation at the present stage in the Russian Federation seems to be a complex and ambitious task, the successful implementation of which depends on the adaptability of public authorities to digital changes and their restructuring to new decision-making processes. Despite the fact that digital technologies were one of the last to enter the public administration sector, their implementation has made it possible to speed up the process of solving large-scale and operational problems. Improving the efficiency of the state and regional management system can be identified as a key factor in the sustainable development of the economy of the Russian Federation. Its stability is ensured as a result of the formation, legislative consolidation and existence of control over the implementation of government programs. In this regard, the digitalization of project management is of particular relevance, since it is the driving force for regional development and is used to eliminate development imbalances. The purpose is to study the prospects and identify trends in the digitalization of project management in the region.Objectives: to consider the concepts of digitalization and digital transformation, to identify the directions of the digitalization process of public administration at the present stage in the Russian Federation, to form ideas about software products to be implemented in the public administration sector and to propose directions for further development of the process of digitalization of the public administration sector of project activities.Methodology. In the process of studying the topic under consideration, methods such as analysis, synthesis, generalization, logical, and graphic methods of information processing were used.Results. Project management of the region seems to be a promising and effective way to eliminate the imbalance of regional development, therefore the introduction of specialized software products with functionality specific to the needs is a strategic task.Conclusions. In order to improve project management of regional development, a comprehensive software product is proposed for implementation. Further development of regional project management is not possible without the creation of a general information system that allows for unified management of all projects in the region.

Právna regulácia krajinotvorby na Slovensku ako prostriedok ochrany klímy

The article focuses on the implementation of landscaping as a purposeful activity of humans with the aim of creating and cultivating the environment around them. Landscaping is not only made up of activities with an impact on the immediate surroundings of a human, but also has a deeper social meaning – it affects the environment as a whole. However, it also has a significant impact on climate protection. Actions taken with the intention of protecting and improving the landscape that immediately borders the built-up area of municipalities in which humans reside can have a wider impact indirectly, but even directly, influence the climate. Although landscaping represents a separate and distinct professional activity, in the case of the Slovak Republic it is not a separate decision-making process in the field of public administration. However, its elements are present in other decision-making processes, such as land development or spatial planning. The ever-increasing voices after its codification point to the importance of this activity and the need to give it a clear legal framework, with the definition of the public interest and the goals that should be achieved during this activity. We believe that climate protection could and clearly should be among these objectives, as the measures taken in landscape design can have a direct effect on it. The article therefore focuses on the issue of landscaping and its legal definition, and also deals with whether landscaping represents an important means of climate protection. Furthermore, the article points out the individual possibilities of landscape design measures within the decision-making processes of public administration in the Slovak Republic. In the end, he brings some considerations de lege ferenda.

Beyond Panacea: Deconstructing the Multifaceted Relationship between Procurement Accountability and Quality in the County Government of Kitui, Kenya

Procurement and supply chain processes in public administration are often scrutinized for their susceptibility to inefficiency and corruption. This research investigated the influence of different accountability mechanisms on the quality of procurement and supply chain management within the Kitui County government in Kenya. Moving beyond a simplistic notion of accountability as mere responsibility, the study adopted a nuanced approach, drawing upon agency theory and institutional theory to analyse the interplay between formal rules, oversight bodies, and stakeholder engagement in shaping procurement outcomes. It examined how these mechanisms influence key quality dimensions like cost-effectiveness, transparency, and value for money. A mixed-method was employed, utilizing both quantitative surveys within the Kitui County procurement department and qualitative interviews with key stakeholders. The coefficients of correlation and the P-values were as follows: Accountability (Beta= 0.774, P-value= 0.000<0.05) thus indicating a statistical significance, 1 point increase in accountability increases quality of procurement by 0.774 hence indicating a very strong positive influence. This research serves as a springboard for further investigation into the nuanced dynamics of accountability within public procurement and supply chain management, ultimately aiming to improve quality and deliver greater value for public institutions and their stakeholders

ADAPTATION OF M. MOORE’S STRATEGIC TRIANGLE CONCEPT TO THE PRACTICE OF PUBLIC ADMINISTRATION

The article is devoted to the study of the possibility of adapting the concept of strategic triangle of M. Moore in the practice of public administration. The authors analyse Moore’s basic principles and ideas regarding strategic management and consider the possibility of their application in the context of public administration. The article proves that the use of Moore’s concept allows to create an effective system of political decision-making capable of solving complex social problems taking into account a wide range of factors and involving a large number of stakeholders. The main advantages of this approach are its comprehensiveness, flexibility and focus on innovations that promote efficiency in the long term. The concept of M. Moore’s strategic triangle, which includes the elements of public good value, legitimacy and support, and operational capability, has been shown to be key to effective public administration and social change management. These three components are interrelated and together determine the government’s ability to achieve public goals. The partnership with the private sector in the concept under study emphasises the importance of involving the public in decision-making processes in public administration. Taking into account the opinions and needs of citizens can contribute to greater legitimacy of the decisions made and improve the quality of public service delivery, efficiency of public administration mechanisms and public policy in certain sectors. It is proved that the adaptation of M. Moore’s concept of strategic triangle in the practice of public administration will contribute to the construction of a democratic and open decision-making procedure, where any actor can participate in making important decisions and influence the development of their country. The use of the studied concept allows to provide the voice of civil society in the process of public administration, increasing the responsibility of the state to society and increasing the efficiency and effectiveness of public institutions.

Current trends in digital transformation and their impact on the national economy

In today’s realities, digital transformation plays a very important role in the economic development of the country. This is due both to the high rate of scientific and technological progress and to the common within the economic relations, consumer preferences. Thus, it remains important to assess the impact of digitalization on the welfare of international and national economies. The research examines the current situation in Azerbaijan, one of the countries in which the principles of digital transformation are being actively implemented. The main research methods were analysis, induction, as well as methods of statistical data processing. The research assessed the main reason for the acceleration of the pace of digital transformation in the world and Azerbaijan, that being the beginning of the COVID-19 crisis. Although it was a problem for many companies at the initial stage, subsequently it allowed them to fit into the new economic realities. Thus, at the moment in Azerbaijan, there is a fairly well-developed system for managing the processes of digitalization. The national policy of the country is aimed at motivating enterprises to change the principles of their functioning into more innovative ones, which is quite well received by the institutions responsible for this. A particularly important role is played by financial and non-financial support for small and medium-sized enterprises, the provision of educational programs for citizens in terms of increasing literacy about the latest digital technologies, and the introduction of digital technologies in public administration processes, in which Azerbaijan has been able to achieve significant success. However, there are still various problems that require a solution from the authorities in the shortest possible time. Thus, this study brings new knowledge to the theory of modern digital transformation and allows us to consider the current state of the Azerbaijani economy in more detail

ROLE OF DIGITAL TECHNOLOGIES IN TRANSFORMATION OF ECONOMICS, FINANCE AND PUBLIC ADMINISTRATION

This article examines new technologies that enable government and business to accelerate their digital transformation and even change its scope. Digitalization is inextricably linked to the innovative development model of both private company and state in order not to lag behind in the global technology race. With the rapidly developing digital economy and the increasing use of artificial intelligence, the problem of applying these technologies in public administration is becoming more and more urgent. The development of effective strategies and methods for integrating new technologies into public administration processes is crucial for increasing the efficiency and transparency of government and various economic processes, improving the provision of services to citizens, and ultimately for ensuring sustainable and balanced development of society and the economy. Nevertheless, the application of such technologies in public and private administration brings with it a number of challenges and problems. For example, it is related to ethical and legal issues of using artificial intelligence, the problem of data security and cybersecurity, as well as the need to train qualified specialists capable of working with these technologies. In this context, the relevance of the topic of this article is determined by the need for an in-depth study of the potential for the application of digital transformation technologies in public administration, economics and finance.

ВЛИЯНИЕ ИНФОРМАЦИОННЫХ ТЕХНОЛОГИЙ НА ГОСУДАРСТВЕННОЕ УПРАВЛЕНИЕ

Social informatization is the main trend of modern society, which is the driving force behind the modernization of public administration. The development of information technology has a profound impact on the elements and processes of public administration, such as administrative personnel, administrative decisionmaking, administrative organizations, administrative methods, administrative documents and models of public administration.

Democratic governance in the context of public administration concept. Historical and theoretical analysis

The article substantiates and studies the coverage of key parameters of democratic governance in the context of the public administration concept. The conceptual and categorical apparatus of the science of state administration are analyzed. An attempt is made to regulate the theoretical foundations of management processes of public administration. The place and essence of democratic governance processes in the system of public administration are determined. In the example of the political history of the United States, the origin and features of the functioning of key English-language terms used in the national concept of public administration are demonstrated. The use of new terminology in state administration as well as the theoretical approaches of domestic and foreign scholars who have studied this issue, are analysed. Statement of the problem. The development of such a branch of science as “state administration” requires expanding the boundaries of its scientific research and rethinking the subject area. The problem of forming a conceptual and categorical system is a key task for the development of the national science of state administration. Unlike the classical sciences (mathematics, physics, chemistry, etc.), the state administration is a complicated scientific complex of interdisciplinary cooperation of various social sciences and comprehension of practical experience in the implementation of state-building. In our opinion, this is the whole complexity of the formation and application of the conceptual and categorical apparatus. The globalization processes of the development of this science further complicate the use of state administration terminology. Therefore, the issues of mutual responsibility between the definitions of the basic concepts of state administration come to the fore. In addition, the process of globalization in the development of this science has complicated the use of national administrative terminology. Therefore, the question of mutual responsibility between the definitions of the main concepts of public administration arose. Public administration is a complex process that expresses the practical, organizational, and regulatory influence of the state on the public life of the people, which aims to organize, preserve, or change public life and is based on its power.

Review and application of a scoring model for public administration process prioritization in Germany

Review and application of a scoring model for public administration process prioritization in Germany

Основні інструменти інтернет-маркетингу в публічному управлінні в умовах глобальної цифровізації

Formulation of the problem. The year 2020 convinced the whole world that the Internet is one of the best channels for transmitting information, selling goods and providing services, because thanks to its use, a certain part of businesses avoided bankruptcy, and some companies were able to increase sales and, most importantly, meet the needs of almost all spheres of life in society in crisis conditions. Global digitalization has opened up new opportunities for interaction for business and society in general, has given impetus to new forms of cooperation, which determines the relevance of research, especially in conditions of war. Analysis of recent research and publications. Internet marketing in public administration and global digitization processes are studied by many scientists, in particular, it is worth mentioning such scientists as Yanchuk T., Gnot T., Vynogradova O., Nedopako N., Kryzhko O., Ilyashenko S., Bradulov P., Ordynskyi V. and others. These researchers study the application of Internet marketing technologies in the sales activities of an enterprise, peculiarities of theoretical and practical studies of their application, consider conceptual approaches to modelling the Internet marketing strategy and propose stages of its formation, tools for developing a strategy, methods and models, and reveal modern trends in the use of Internet technologies in marketing. Isolation of previously unresolved parts of the general problem. The issue of researching modern Internet marketing tools in the context of global digitalisation remains an urgent problem. Summary of the main research material. Today, new Internet technologies are one of the main factors in the development of the global and unified world information space. The article highlights the main tools of Internet marketing in public administration, including contextual and targeted advertising, affiliate, content, social media and email marketing, search engine optimisation, the combination of which will increase business profitability and satisfy the need of consumers for quality goods and efficient services. The use of these tools in public management deserves special attention, as it allows authorities and public organizations to interact with the public, inform citizens about decisions and services, involve citizens in participating in various programs and initiatives, as well as improve access to information, increase the level of citizen participation in the process management. However, it is necessary to take into account the transparency and security of processing citizens' data when using digital tools in public management. Conclusions. The main tools in the field of Internet marketing in public administration considered in the study are extremely effective and relevant, but in addition to the above, direct interaction with customers and advertising via popular messengers such as WhatsApp, Facebook Messenger, Viber, Telegram, etc. play an important role. An effective marketing strategy may include a combination of these methods, depending on the target audience and marketing goals of the business.

Analisis Jaminan Kematian Terhadap Ahli Waris BPJS Ketenagakerjaan Menurut Perspektif Asuransi Syariah (Studi Kasus BPJS Ketenagakerjaan Cabang Medan)

BPJS Employment is a state program that aims to provide guaranteed social protection for all Indonesian workers. Death Benefit (JKM) is a social security program implemented nationally based on social insurance principles with the aim of providing death benefits paid to the heirs of participants who die. Fulfilling worldly needs is an obligation. However, fulfilling the world's needs to achieve these needs can be done by protecting yourself, but still following Islamic law. This research aims to find out how the implementation of providing death insurance for the heirs of BPJS Employment Medan Branch according to the Sharia Insurance Perspective. This research uses a qualitative descriptive analysis method. Collecting research data through observation and interviews. The informants for this research are the Head of BPJS Employment Services, Medan Branch Office and the beneficiaries of the Death Insurance Program. The results of the research show that the implementation of providing death insurance to heirs has not been effectively implemented because the death compensation funds to heirs are late so that the death compensation cannot be felt during the death procession starting from the burial of the body to the prayer for the souls from the 7th day, even 40th day soul prayer. This is due to the heirs' lack of understanding in implementing the death insurance program and the application or processing of death insurance application documents requires too many requirements so that getting the death insurance benefits takes a long time. The non-payment of participants' death insurance claims for months by BPJS Employment has three strong indications of maladministration, namely protracted delays, non-compliance and unprofessionalism. Maladministration is behavior or acts against the law and ethics in the public service administration process. The forms of maladministration are procedural deviations, discriminatory actions, abuse of authority, including negligence or neglect of legal obligations, requests for rewards, and others. In the implementation of providing death insurance to heirs by BPJS Employment Medan Branch, it is not in accordance with sharia insurance principles, there is the occurrence of chance which has an impact on the element of maysir (gambling), there is an element of usury fadhl (excess between what is received and what is paid), including fines for lateness.

Lean tools used in administrative processes across sectors: a systematic review and insights for the construction industry

Purpose Administrative processes play a crucial role in various sectors, often contributing to cost overruns and delays. While lean concept has been extensively applied in many industries, there is a recognized need for further research on the integration of lean in administrative processes. To address this research gap, this study aims to systematically analyse the implementation of lean in administrative processes, providing a sector-wise comparison to explore its prospects for the construction industry. Design/methodology/approach A systematic literature review was conducted by adapting the Preferred Reporting Items for Systematic Reviews and Meta-Analyses method. Eighty-six research papers are subjected to descriptive and content analysis on different tools applied in lean integrated administrative processes in health care, education, public administration and other sectors. Findings The research study reveals common lean tools irrespective of sector. Moreover, specific tools used for a particular sector are analysed. Out of the various lean tools and techniques, value stream mapping, 5S and Kaizen are highly acknowledged tools in every sector of lean intervention. Furthermore, ECRS is applied explicitly in the education sector. Furthermore, it is noted that Suppliers, Inputs, Process, Outputs and Customers (SIPOC), 5whys, load levelling and control charts are identical to administrative processes in lean health care. Furthermore, Spaghetti charts and Kaikaku are only adapted to administrative processes in the public administration sector, and causal loop diagrams are used explicitly in administrative processes in the construction sector. Originality/value This study contributes to research by developing a guideline to design lean intervention for a lean-integrated administrative process in any sector which still needs to be transformed into lean. Hence, this study will be a cornerstone for incorporating lean principles for administrative processes in construction sector.

Penerapan Sistem Manajemen Rekam Web pada DPMPTSP Kota Samarinda dengan Menggunakan Framework Laravel

The management of physical archives into digital formats is a crucial aspect in enhancing the operational efficiency of government agencies, particularly the DPMPTSP of Samarinda City. This research proposes and implements a web-based record management system using the Laravel framework to facilitate this process. The primary focus is to simplify employees' tasks in transforming and managing archives digitally, reducing dependence on physical archiving that often consumes time and resources. Laravel framework is chosen for its reliability in web development and ease of integration with other technologies.The implementation of this system not only transforms how employees store archives but also streamlines the file borrowing process. The system allows employees to easily search for and borrow archives electronically, overcoming traditional barriers in information retrieval. The implementation results show a significant improvement in archive management efficiency, creating an innovative and relevant solution to administrative challenges in government agencies. The success of this implementation creates opportunities to further modernize public administration processes, making technology utilization a key factor in improving productivity and service quality. Thus, this research makes a positive contribution to the transformation of public administration through technology implementation, paving the way for more effective and integrated archive management.

Public administration of the economic security system through the prism of human rights protection in a changing political and legal environment

In the context of rapid changes and a hyperdynamic external environment, the world economy and politics create new challenges and threats that actualise research on the effectiveness of public administration in the context of economic security through the prism of various legal fields. The purpose of the study is to present the author's vision of a methodological approach that will allow visualising the process of public administration in the context of ensuring a high level of economic security and evaluating its effectiveness, considering the legal aspect of the issue. The methodology involves using modern methods that combine and interact to achieve the goal. These include both general theoretical methods and specific ones: IDEF3 and the integral evaluation method. The approach to assessing the level of effectiveness of public administration in the system of ensuring economic security is defined. The importance of political and legal indicators is emphasised. The results of calculating the value of the integral indicator are presented, and the corresponding conclusions are drawn. The author's vision of the modern model of public administration implementation in the system of ensuring economic security with an emphasis on the protection of human rights is presented. All the key elements of the proposed model are identified through the presentation of detailed graphical diagrams for each of them. The innovativeness of the obtained results is in the proposed approach to assessing the level of effectiveness of public administration in the system of ensuring economic security, considering, to a greater extent, legal indicators. The study brings new views on assessing the effectiveness of public administration, especially in the context of ensuring economic security. The latest theoretical approaches and methodology are used, including integral assessment and political and legal indicators. The findings and recommendations obtained can be used by government agencies and political leaders to optimise management processes and increase their transparency and efficiency

Digital Competencies of Russian Civil Servants

Relevance. In order to prevent and eliminate such modern challenges as pandemics, local wars, man-made disasters, it is necessary to accelerate the introduction of digital technologies into public administration processes. This creates a need for the development of digital competencies of Russian civil servants. Research on this topic in scientific publications is limited and fragmentary. There is a request for the development of scientifically-based and practically applicable models for the development of digital competencies of modern civil servants.The purpose is theoretical and applied research of the current state of digital competencies of Russian civil servants.The objectives: to reveal the theoretical aspects of digital competencies of Russian civil servants (their definitions, models); to conduct a study in the format of professional self-testing aimed at establishing the level of development/non-development of digital competencies by Russian civil servants; to give recommendations on improving digital competencies.Methodology. In the course of the research, theoretical research methods were used: analysis, synthesis, deduction, induction, idealization, analogy, formalization, modeling; special research methods: traditional analysis of documents on the topic of digital competencies of civil servants, self-testing of Russian civil servants, as well as a systematic approach and assessment of the regulatory framework in the field of competencies in the civil service Of the Russian Federation.Results. Based on the data of self-testing of civil servants, it was revealed that Russian civil servants have a certain basic set of competencies in the field of information and communication technologies (ICT), but do not possess digital competencies focused on the development and implementation of modern "end-to-end" digital technologies in the public sphere.Conclusions. To strengthen the digital preparedness of civil servants, it is necessary to develop mechanisms, algorithms, technologies for the formation and development of digital competencies that are uniform for all civil servants. Civil servants will be able to orient themselves and draw up certain ways to improve their personal, professional and official level with the help of practice-oriented activities aimed at adapting to the conditions of digital transformation of public administration.

Research on the Protection of Rights and Interests of People with Disabilities in the Public Administration Process under the Perspective of Good Governance

As the process of building a harmonious society continues to advance, the problems of disadvantaged groups, including people with disabilities, have been highlighted in the process of public administration in China in recent years. This paper tries to focus on the defects in the current process of protecting the rights and interests of people with disabilities in China from the perspective of good governance and proposes effective ways to protect the rights and interests of people with disabilities from three dimensions: from the rule of man to the rule of law, from the power-based to the service based, and from the government-based to the society-based, in order to promote social and political stability and create a harmonious society with positive interaction.

The impact of metacognitive changes of digitalized consciousness on public administration policy

Using the method of observation and analysis of official documents, the article explores the influence of the digital creative class on traditional state institutions, which ultimately leads to metacognitive changes in the digitized consciousness of society. Currently, state institutions face challenges in the digital age, such as the «information bubble,» irrational and emotional user choices, and competition for attention based on impressions, «likes,» and diverse opinions. Artificial intelligence technologies have influenced various industries and public administration, causing a shift from traditional interaction to virtual formats with state institutions. An example of this transformation is the Ukrainian online service DIIA, which offers document circulation, access to open records, identification and identity confirmation, and data tracking and analysis systems. It is concluded that, the interaction between public administration and digitization processes falls into four main categories: as a prototype of complement, reinforcement of the «exoskeleton», connection and blending of solutions in human-AI interaction, and delegation or replacement of human decision-making by AI.

Current issues of regulation of conduction of reliability and completeness checks of income, expenses, digitalization digital directions of public management at the federal level in the conditions of a new stage of digital transformation of public management

The article is devoted to the study of promising tasks of improving public administration processes at the federal level in the context of a new stage of digital transformation of public management. The author argues the relevance and significance of the research topic. The current stage of digital transformation of public administration in foreign countries and in the Russian Federation is analyzed and evaluated, expressed in the transition of the “digital government” public administration model to a new stage of development — to Version 2.0 — the “GovTech-government” model. A general description of the trend directions of GovTech-technologization in the world practice of public administration is given, examples of local experience of their implementation in foreign countries are considered. The thesis is proved about the possibility of achieving great results and effects in improving the processes of public administration at the federal level in the Russian Federation in this direction, despite the situation of socio-economic instability in the country. Emphasis is placed on the fact that for the purposes of a successful transition from the “digital government” model to the “GovTech-government” model, there is a need to centralize management in new priority cross-departmental development areas, introduce other “administrative” GovTech development tools that have been successfully tested and applied in the international practice of public administration at the federal level.

IMPLEMENTATION OF INTERNATIONAL EXPERIENCE OF LEGAL REGULATION AND STATE MANAGEMENT OF ENSURING THE ECONOMIC SECURITY OF THE STATE IN UKRAINE

In modern conditions, the problem of implementing the international experience of public administration and legal regulation to ensure the economic security of the state is extremely acute, since in many spheres of social life we use the experience of the countries of the world without taking into account the peculiarities of the implementing country. The purpose of the article is to provide recommendations for Implementation of international experience of legal regulation and state management of ensuring the economic security of the state in Ukraine. The basis of the research methodology is the study of legal acts of the countries of the European Union, the United States of America, Japan, China and others in the context of ensuring economic security. The main methods that were used are the method of analysis and synthesis, comparative analysis, generalization and visualization. The main systems and models of national security of the countries of the world were systematized. Studying the international experience of public administration in ensuring the economic security of the state made it possible to single out their common (all the studied countries take care to minimize risks in important areas of public life) and distinctive (not all states have separate legal acts regulating the process of public administration in the sphere economic security) features, to analyze the peculiarities of the state management mechanism for ensuring the economic security of America, Europe and Asia. The main threats that negatively affect the economic security of Ukraine were systematized. The main areas of ensuring economic security have been systematized in accordance with the adopted "National Security Strategy of Ukraine" and the results of the analysis of the legislation of the leading countries of the world. The obtained research results should be used to improve the state management mechanism for ensuring economic security in Ukraine.

Organizing decision making process in public administration: the impact of knowledge visualization

The growing complexity of the competitive context imposes on organizations the necessary to make effective decisions in a short time. Consequently, the organization must make decisions on an ever-increasing volume of data and information to increase their competitive advantage. For this reason, the decision- making process must be supported by new tools capable of facilitating and time reduction the knowledge transfer. The public administrations are a particular and very emblematic case. Indeed, public administrations are characterized as bureaucratic organizations with lengthy, often ineffective decision-making processes. The main consequence is a loss of value for the reference community. Hence, improving decision-making in public administrations can have a direct impact on society. On this wise, knowledge visualization by transforming knowledge into different visual tools (e.g., images, tables, graphs, knowledge maps, etc.) can support the decision-making process, speeding up the knowledge transfer process. A growing field of studies is focusing on the knowledge visualization, and on tools to support the decision-making process. The knowledge visualization in complex organizations appears to be a subject that has not yet been fully explored. The objective of this study is to understand the impact that knowledge visualization has on the decision-making process in public administration. In this study the methodological approach implemented has qualitative and exploratory nature. The exploratory nature aims to build the theoretical premises regarding knowledge visualization, the use of knowledge visualization in public administration, and the operational and strategic capacity to support decision- making. The data was collected through the analysis of a case study. This study is part of knowledge management studies, with particular emphasis on knowledge. visualization. The results of this study, based on the observation of a case study, offer theoretical reflections on the impact of knowledge visualization in the decision-making processes of public administration. The managerial implications of this study offer an overview of the knowledge visualization tools used in public administration and the impact of knowledge visualization in the decision- making process.